Privacy policy
This policy explains what personal information Van and Man Watford collects when you contact us, how we use it, and your rights over it. It applies to this website and to enquiries made through it.
Who we are
The data controller is Nick Cavendish, trading as Van and Man Watford, of 47 Clarendon Rd, Watford WD17 1HP. Any question about your information comes to us through the contact form.
What we collect
When you fill in a quote form, we collect the details you provide: your name, phone number, email address, the service you need, your area or postcode, and any description of the move you give. We only ask for what we need to give you a quote and carry out the work.
How we use it
We use your details to respond to your enquiry, provide a quote, arrange and carry out your booking, and communicate with you about it. We do not sell your information, and we do not use it for marketing without your consent.
Who we share it with
Quote requests are stored in a Google Sheet in our Google account, and this website is hosted by Netlify. Both process data on our behalf and only to provide those services. If you accept analytics cookies, Google Analytics receives anonymised usage data as described below. We do not pass your details to any other company.
How long we keep it
We keep enquiry and booking details only as long as needed to provide the service and meet our legal and accounting obligations, then delete them.
Your rights
Under UK data protection law you can ask us for a copy of the information we hold about you, ask us to correct or delete it, or object to how we use it. To make a request, use the contact form.
Cookies
The cookies needed to make this site work are always set. Beyond those, we use Google Analytics to see which pages are useful. Google Analytics is loaded only if you accept it on the cookie notice, and nothing is sent to Google if you reject it or ignore the notice. Your IP address is anonymised. To change your mind later, clear this site’s cookies and site data in your browser and the notice will appear again.
Contact
For any privacy question, use the contact form, or write to Nick Cavendish, Van and Man Watford, 47 Clarendon Rd, Watford WD17 1HP. If you are unhappy with how we have handled your information, you can also complain to the Information Commissioner’s Office at ico.org.uk.